Follow the steps to view the ERN (Electronic Remittance Notice) files that were downloaded by clicking Receivables > ERNs > ANSI > ERN Batches
Select the new Un-Posted listings. Double click to open the file.
It is highly recommended to first open up the View EOMB Report and get an idea of what you will be posting to each account. This will show the ERN in a way that you’re familiar with seeing on a traditional EOB. All claims associated with this payment will be listed. Be sure to check for any denials or no-pays. Once you feel familiar with the payments you’ll be posting, click the Post EOMB button to view the Auto-Post window.
If you ever have any questions or concerns please feel free to contact support at 1-800-840-6057 and selecting option 1 or emailing firstname.lastname@example.org.